Troubleshooting
This page is the English troubleshooting reference for Blue Assistant downloads and installation on Windows.
I am not sure the download is official
- Use the official English download page at /download.html.
- Check that the listed package name and source domain match the current English release reference.
- Avoid installer files from repost sites or unofficial mirrors.
The installer does not start
- Confirm that you are on a Windows desktop environment.
- Check whether your system or organization restricts running downloaded installers.
- Use normal endpoint review procedures required by your environment before retrying.
The download is blocked or slow
- Retry from the official download page.
- Check whether your network blocks the current source domain.
- If a verified overseas mirror is introduced later, it will be listed on the official English site rather than through third-party redistribution.
The app needs network access
- Some AI-assisted features may rely on service-side resources.
- If network access is restricted in your environment, confirm whether the necessary endpoints are allowed before testing workflow features.
Where should I check version information?
- Current package reference: /download.html
- Current English release reference: /releases.html
- Current installation reference: /install-guide.html
Where should I check official-site scope?
- Support scope and contact references: /support.html
- Website role and policy references: /website-policy.html