Support information for overseas visitors
This page explains the current support scope for the English Blue Assistant site, where to download safely, how to ask product questions, and what the first-version overseas site does and does not cover.
Official references
- English home: https://en.bluedoai.com/
- English download: https://en.bluedoai.com/download.html
- English install guide: https://en.bluedoai.com/install-guide.html
- English troubleshooting: https://en.bluedoai.com/troubleshooting.html
- English website policy: https://en.bluedoai.com/website-policy.html
Contact scope
- product questions
- download and installation questions
- basic workflow and positioning questions
- cooperation inquiries
First-version support boundary
The current overseas site is an English official website shell for product display and download entry. It does not yet present a separate overseas account, membership, billing, or backend support system.
Download safety
Use the official installer link published on the English download page. The current first version continues to use the existing official download source rather than a separate overseas mirror.
Before contacting support
- confirm you used the official download page
- check the install guide for setup expectations
- check troubleshooting for blocked installers and network issues
- prepare the version number and a short problem description
Contact path
Email: 759508@qq.com
Operator: Chengdu Blue Elite Information Technology Co., Ltd.